Fizik online store

[joralieu]

Anyone purchase from the Fizik online store. I bought shoes from them and can't seem to contact them for a return. They claim to have free returns, I fill out the return form and get an automated reply but they never respond. Very frustrating.

[GreenJersey]

I ordered a few components a year ago and everything went smooth. No experience with returns though

[charliedid]

Originally Posted by joralieu

Anyone purchase from the Fizik online store. I bought shoes from them and can't seem to contact them for a return. They claim to have free returns, I fill out the return form and get an automated reply but they never respond. Very frustrating.

They're Italian...sit tight.

[lafish]

I bought a handlebar and it arrived very quickly. I like it a lot. No experience with returns.

[Davist]

I had a defective saddle bought trough competitive cyclist and Fizik handled it through their website smoothly.

[erik$]

When did you send the enquiry?
I know some people have been out of the office for a few days due to some public holidays and an extended weekend.


Erik

[reuben]

They're all standing on the side of the road, wearing pink, screaming their lungs out.

I returned one or two things a couple of years ago. No problem.

[JonB]

I've purchased 3 different sizes of shoes from them, knowing they have free return shipping. Was an easy process with no problems.

[joralieu]

Originally Posted by erik$

When did you send the enquiry?
I know some people have been out of the office for a few days due to some public holidays and an extended weekend.


Erik

Okay, I guess I need to be more patient. It has only been 4 days.

[erik$]

Yup, I expect you should get some news within early next week.

[joralieu]

Well I tried the return again and the automated return says misspelled address and to contact customer service. I contact customer service and get another automated reply. But no humans. They had no problem with address selling me the shoe.